Privacy Policy
Last updated: July 29, 2025

Welcome to Posh Palace (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://poshpremiumbd.online (the “Site”) or make a purchase from our WooCommerce store.

1. Who We Are

Data Controller:
Posh Palace
House‑38, Road‑17, Sector‑11, Uttara, Dhaka 1230, Bangladesh
Email: info@poshpalacebd.com

2. Information We Collect

2.1. Information You Provide Directly

• Account & Order Details: Name, email address, billing/shipping address, phone number.

• Payment Information: Payment method details (credit/debit card data or third‑party gateway tokens). We never store full card numbers on our servers—payment is processed securely by Stripe, bKash, SSLCommerz, or PayPal.

• Communication: Any messages you send us (e.g., via contact form, live chat, or email).

2.2. Information Collected Automatically

• Usage Data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, time stamps.

• Cookies & Tracking: We use cookies, web beacons, and similar technologies (e.g., Google Analytics, Facebook Pixel) to understand site performance, personalize your experience, and serve relevant marketing. You can manage cookies via your browser settings—see Section 4.

2.3. Information From Third Parties

• Social Login: If you choose to sign in via Facebook or Google, we’ll receive your name, email, and profile picture.

• Marketing Providers: When you subscribe to our newsletter, we store your email address in Mailchimp (or similar).

3. How We Use Your Information

We use your data to:

1. Process & fulfill orders (billing, shipping, customer service).

2. Manage your account (registration, authentication, password resets).

3. Communicate about your orders, updates, offers, and survey requests.

4. Improve our site by analyzing usage patterns and optimizing performance.

5. Personalize marketing (product recommendations, retargeting ads).

6. Comply with legal obligations (taxation, fraud prevention).

4. Cookies & Tracking Technologies

We employ:

• Essential cookies for shopping cart functionality and secure checkout.

• Performance cookies (e.g., Google Analytics) to monitor traffic and user behavior.

• Marketing cookies (e.g., Facebook Pixel) for retargeting campaigns.

You may disable non‑essential cookies via your browser or install a cookie‑management plugin; however, some features (like checkout) may not function properly if you do.

5. Disclosure to Third Parties

We may share your information with:

• Service Providers: Payment processors (Stripe, bKash, SSLCommerz, PayPal), email services (Mailchimp), hosting (CloudPanel), and analytics.

• Logistics Partners: Couriers and delivery services for shipping.

• Legal Authorities: When required by law or to protect our rights (e.g., fraud investigations).

We require all third parties to handle your data securely and only for the purposes we specify.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal data, including:

• SSL/TLS encryption on the Site.

• Regular security audits and malware scans.

• Restricted access controls on our servers.

7. Data Retention

We retain your personal data as long as necessary to:

• Provide services and fulfill orders.

• Comply with legal, tax, or accounting requirements.

• Resolve disputes and enforce our agreements.

After these purposes are complete, we securely delete or anonymize your data.

8. Children’s Privacy

Our Site is intended for users aged 18 or older. We do not knowingly collect personal data from children under 16. If you believe we have obtained information from a minor, please contact us at info@poshpalacebd.com and we will promptly delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.

• Restrict or object to our processing.

• Receive a copy of your data in a portable format.

• Withdraw consent where we rely on it.

To exercise these rights, please email privacy@poshpalacebd.com.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will:

• Post the revised policy here with a new “Last updated” date.

• Notify you by email or via a banner on our Site, if the changes are material.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out:

Posh Palace
House‑38, Road‑17, Sector‑11, Uttara, Dhaka 1230, Bangladesh
Email: info@poshpalacebd.com

Thank you for trusting Posh Palace with your personal information. We’re committed to keeping it safe and using it responsibly.