Returns + Exchanges

Returns & Exchanges Policy
Last updated: July 29, 2025

At Posh Palace, we stand behind the quality of our garments. If you change your mind, we’ll gladly exchange your purchase—just review the conditions below. Please note: we do not offer refunds; exchanges only.

1. Exchange Window

• You have 3 calendar days from the date your order is marked “Delivered” to request an exchange.

• Requests made after 3 days will not be accepted.

2. Eligibility Conditions

To qualify for an exchange, your item must be:

• Unworn, unwashed, and undamaged

• With original tags and packaging intact

• Free of odors (perfume, smoke, etc.)

• Not a “Final Sale” item (see Section 4)

3. How to Request an Exchange

1. Email us within 3 days at info@poshpalacebd.com with:

   • Your order number

   • The item name(s) you wish to exchange

   • The new size/color you’d like

2. Our support team will send you a Return Merchandise Authorization (RMA) number and the exchange instructions (including the return shipping address).

3. Pack your item securely—include all original tags, labels, and the RMA slip.

4. Ship via a trackable courier service within 5 days of receiving your RMA.

5. Once we receive and inspect the package (typically 2–5 business days), we’ll dispatch your replacement item and email you a shipment confirmation.

4. Exceptions & Non‑Exchangeable Items

The following are not eligible for exchange:

• Items marked “Final Sale” or “No Exchange” on the product page

• Intimate apparel (underwear, swimwear) for hygiene reasons

• Accessories (hats, earrings, socks) once tags are removed

• Gift cards and downloadable products

5. Shipping Costs & Timing

• Customer‑paid shipping applies to all exchanges, unless the received item was defective or incorrect—in which case we’ll cover return shipping.

• Processing time after we receive your return is up to 5 business days.

• Delivery of replacement varies by location, typically 3–7 business days within Bangladesh.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

1. Email photos of the issue to info@poshpalacebd.com within 3 days of delivery.

2. We’ll arrange a prepaid return label and send you the correct or replacement item at no extra cost.

7. Contact Us

For any questions about our Returns & Exchanges policy, reach out:
Email: info@poshpalacebd.com
Live Chat: Available on our website during business hours (10 AM–6 PM BST)

Thank you for shopping with Posh Palace. We’re committed to making your exchange as smooth and hassle‑free as possible!