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Return to shopFrequently Asked Questions – FAQ
Shopping Information
Inside Dhaka: ৳β―70.00
Outside Dhaka: ৳β―130.00
Processing: 1β2 business days to pack & ship
Delivery:
Inside Dhaka: 1β3 business days
Outside Dhaka: 3β5 business days
Payment Information
Cash on Delivery (COD): Pay in cash when your order arrivesβno extra fee.
bKash, Rocket, Nagad: Send money to 01747123113 (Personal).
Open your bKash/Rocket/Nagad app.
Select Send Money (or Send Money to Merchant on Nagad).
Enter 01747123113.
Put your order number in the reference/memo field.
Confirm & complete payment.
Forward your transaction confirmation (screenshot or TRXβ―ID) to info@poshpalacebd.com.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
Window: 3β―calendar days from delivery
No refunds, only exchanges.
βFinal Saleβ or βNo Exchangeβ products
Intimate apparel (underwear, swimwear) once opened
Accessories without tags (hats, socks, jewelry)
Gift cards & downloadable products
Customer has to carry all the prices related to the return shipping cost.
Email info@poshpalacebd.com within 3 days with your order number, item name, and desired new size/color.
Weβll send an RMA number and return instructions.
Ship back within 3 days via a trackable courier.
After inspection (2β5 business days), your replacement item ships out.