Terms & Conditions

Terms & Conditions
Last updated: July 29, 2025

Welcome to Posh Palace! By accessing or using https://poshpremiumbd.online (the “Site”), you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, do not use our Site or services.

1. Definitions

• “we,” “us,” or “our” refers to Posh Palace, House‑38, Road‑17, Sector‑11, Uttara, Dhaka 1230, Bangladesh.

• “you” or “User” refers to any person accessing or using the Site.

• “Products” means apparel, accessories, or other goods offered for sale on the Site.

• “Order” means your request to purchase Product(s) placed through the Site.

2. Eligibility

You must be at least 18 years old and capable of forming legally binding contracts to use this Site. By placing an Order, you represent that you meet these eligibility requirements.

3. Account Registration

• You may browse the Site without an account, but to make a purchase you must register and provide accurate, complete information.

• You are responsible for maintaining the confidentiality of your account credentials.

• You agree to notify us immediately of any unauthorized use of your account.

4. Orders & Pricing

1. Order Acceptance: All Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any Order for any reason, including Product unavailability, errors in pricing or description, or suspected fraud.

2. Pricing: Product prices and shipping rates are displayed on the Site and are subject to change without notice. Prices do not include applicable taxes, which will be added at checkout where required.

3. Currency: All prices are quoted in Bangladeshi Taka (৳).

5. Payment

• We accept the payment methods described on our Shipping & Payment page, including Cash on Delivery, bKash, Rocket, and Nagad.

• You authorize us (or our payment processors) to charge the full amount of your Order, including taxes and shipping, using the payment method you select.

• If payment cannot be successfully completed, we may cancel your Order.

6. Shipping & Delivery

Please refer to our Shipping & Payment page for details on shipping rates, courier partner (Pathao), delivery estimates, and tracking. Title and risk of loss pass to you upon delivery to the address you provided.

7. Returns & Exchanges

We offer exchanges (no refunds) under the conditions stated on our Returns & Exchanges page. Please review that policy for eligibility, process, and exceptions.

8. User Conduct

When using the Site, you agree not to:

• Post or transmit any unlawful, defamatory, harassing, or obscene content.

• Interfere with the operation of the Site or attempt to gain unauthorized access to any part of it.

• Use any automated means (e.g., bots, scrapers) to access, copy, or monitor Site content without our express permission.

9. Intellectual Property

• All content on the Site—including text, graphics, logos, images, and software—is the property of Posh Palace or its licensors and is protected by copyright, trademark, and other IP laws.

• You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

10. Disclaimers & Limitation of Liability

• Disclaimer of Warranties: The Site and Products are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not warrant uninterrupted or error‑free operation.

• Limitation of Liability: To the fullest extent permitted by law, Posh Palace and its affiliates will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of your use of the Site or Products, even if advised of the possibility of such damages. Our total aggregate liability shall not exceed the amount you paid for the relevant Order.

11. Indemnification

You agree to indemnify and hold harmless Posh Palace, its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including attorney’s fees) arising out of your breach of these Terms or your violation of any law or the rights of a third party.

12. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Bangladesh without regard to conflict‑of‑law principles.

• Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

13. Changes to These Terms

We may update these Terms at any time. When changes are material, we will notify you by updating the “Last updated” date and, where appropriate, via email or a site banner. Your continued use of the Site after changes constitutes your acceptance of the new Terms.

14. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Exchanges, and Shipping & Payment pages, constitute the entire agreement between you and Posh Palace regarding your use of the Site.

Contact Us
If you have any questions about these Terms, please email support@poshpalacebd.com.

Thank you for shopping with Posh Palace!